Frequently Asked Questions

You can have your loyalty program running in under 5 minutes! Simply register your business, customize your branding and rewards, and you're ready to start enrolling customers. Unlike traditional loyalty cards that take weeks to print and deliver, RetainClub is completely digital and instant.

No hardware required! RetainClub works on any device with an internet connection - smartphones, tablets, computers, or even basic cash registers with internet access. Your staff can scan customer QR codes using any phone camera, and customers access their loyalty account through their mobile browser.

Customers can join in seconds by visiting your unique loyalty URL (like yourname.retainclub.com) and entering their mobile number, email, and date of birth. They immediately receive a QR code they can save to their phone or add to their mobile wallet. No app downloads required!

Absolutely! You can upload your logo, set your brand colors, customize messages, and even use your own domain name. Growth and Franchise plans include full branding customization to match your business identity perfectly.

Yes! Our Starter plan is completely free for up to 100 customers and includes basic loyalty features. There are no setup fees, monthly charges, or hidden costs. You only pay when you're ready to grow beyond 100 customers or need advanced features.

Receipt scanning uses AI to automatically calculate points from customer receipts. It's included in Growth and Franchise plans with a fair usage policy. For high-volume businesses, additional scans are available at £0.10 per scan. This is still much cheaper than manual processing and prevents human errors.

Yes, you can change your plan anytime from your dashboard. Upgrades take effect immediately, and downgrades take effect at your next billing cycle. We'll always notify you if a downgrade would affect your current usage (like having more customers than the new plan allows).

Our AI receipt scanning is over 95% accurate and gets smarter over time. It can read receipts from most POS systems, handwritten receipts, and even slightly damaged or blurry images. Staff can always verify and adjust if needed, and our fraud detection helps prevent abuse.

Yes! RetainClub works through any web browser - no app downloads required. Customers can save their QR code to their phone's photo gallery, add it to their mobile wallet (like Apple Wallet), or simply bookmark your loyalty page. This removes a major barrier to customer adoption.

You'll see customer visit patterns, popular rewards, points redemption rates, customer lifetime value, and ROI from your loyalty program. Growth and Franchise plans include advanced analytics like customer segmentation, email campaign performance, and predictive insights to help grow your business.

RetainClub includes multiple fraud prevention measures: unique QR codes that can't be duplicated, receipt verification through AI, spending pattern analysis, and audit trails for all transactions. You can also set spending limits and require manager approval for high-value redemptions.

RetainClub works alongside any POS system without requiring integration. For Franchise plan customers, we offer API access for deeper integrations. Most businesses find our receipt scanning feature makes POS integration unnecessary while providing more flexibility.

Yes! We provide video tutorials, written guides, and for Growth/Franchise customers, we can arrange live training sessions. The system is designed to be intuitive - most staff learn it in under 10 minutes. We also provide customer-facing materials to help explain the program to your customers.

We provide migration assistance for Growth and Franchise customers. This includes importing customer data, setting up equivalent rewards, and ensuring a smooth transition. Our team can help you communicate the change to your existing customers and provide them with their new digital loyalty access.

Absolutely. We use enterprise-grade security, encrypt all data, and comply with GDPR and other privacy regulations. Your customer data belongs to you - we never share it with third parties or use it for our own marketing. You can export your data anytime and delete it if you choose to leave the platform.